Filter
Top Products
Chapter 31 Auto-attendant
ISG50 User’s Guide
512
31.3.4 The Auto-Attendant Sub Menu Screen
Use this screen to configure an option for an auto-attendant sub menu (child menu). To access this
screen, in the auto-attendant Office Hour or Night Service screen, select an option entry that
displays sub-menu as the Action and click Add Child.
Figure 333 Auto-Attendant Sub Menu
Each field is described in the following table.
Table 180 Auto-Attendant Sub Menu
LABEL DESCRIPTION
Key Type the digit(s) a caller should dial to execute this option. This field can be 1-2 digits in
length.
Action
Specify the action for this auto-attendant option. The next field changes based on the
action you specify. The choices are:
• Forward to an extension - to forward a call to a specific extension.
• Forward to a skill - to route the call to an ACD skill. See Chapter 38 on page 553 for
details on using this feature.
• Forward to page group - to forward the call to the page group you specify. See
Chapter 37 on page 549 for details on this feature.
• Forward to hunt group - to forward the call to the hunt group you specify. See
Section 38.5 on page 562 for details on this feature.
• Forward to an Auto-Attendant - to forward the call to the auto attendant you
specify. See Chapter 31 on page 503 for details on this feature.
• Forward to a user defined number - to forward the call to the extension or other
phone number you specify. Enter a number 3-20 digits in length.
• Forward to a sub menu - to forward a call to child menu that you configure.
• Repeat menu - to replay the auto-attendant audio file for this menu.
Extension
Specify the extension to which to forward the call. This field can be 3-20 digits in length.
ACD Select the ACD skill to which to forward the call. The ACD skill must already be
configured.
Number
Select the page or hunt group to which to forward the call. The ACD skill must already be
configured.
Auto-Attendant
Select the auto attendant to which to forward the call. The ACD skill must already be
configured.
Extension
Specify the extension or phone number to which to forward the call. This field can be 3-20
digits in length.
Description
Type a description for this auto-attendant option. This field can be 0-63 alphanumeric
characters (A-Z, a-z, 0-9) and spaces. 0 means this field can be left blank.
OK Click OK to save your customized settings and exit this screen.
Cancel Click Cancel to exit this screen without saving.