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Technical Support Technical service support is available by contacting any ANRITSU
Worldwide Service Center (refer to paragraph 1-11). Or, service support
may be obtained directly from the factory by contacting:
ANRITSU Company
ATTN: Customer Service
490 Jarvis Drive
Morgan Hill, CA 95037
-
2809
Telephone: (408)-778-2000
FAX: (408)-778-0239
If servicing or repairing your own system and you need technical sup
-
port, you will need to FAX or mail a printout of the items listed below
to the ANRITSU Customer Support Engineer:
q
Measurement data in question
q
“Operational Tests” results
q
System state (from UTILITY menu)
q
Service Log (from DIAGNOSTICS menu)
Field Service Kits The field service kit listed below is available through your local ANRITSU
Sales or Service Center:
ND37200A-2, Field Service Kit
This kit provides for automated field test and performance verification
of the 373XXA. It is packaged in a hardened rolling case that also has
space for two, user supplied, verification and calibration kits and other
accessories.
The ND37200A-2, Field Service Kit is comprised of all major subas
-
semblies of all models 40 Ghz and below high-end frequency.
ND53269, Field Service Kit
This kit provides for automated field test and performance verification
of the 373XXA 50 and 65 GHz models (37397A). It supplements kit
ND37200A-2.
Service Software The service software listed below is contained on the diskette located at
the rear of this manual:
ANRITSU 37XXX Test Software (2300-178).
This software contains a series of automated tests designed to insure
the 373XXA signal paths are functioning properly and capable of sup
-
porting stable calibrations and measurements. See Operational Tests
Chapter for details.
ANRITSU 37XXX Performance Verification Software (2300-237).
This software is used to verify the 373XXA published measurement ac
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curacy and traceability to the U.S. National Institute of Standards and
Technology (NIST). See Chapter 4, Performance Verification, for de
-
tails.
GENERAL INFORMATION SERVICE SUPPORT
373XXA MM 1-7