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5 Upgrading an Existing G700 with an S8300: Before Going to the Customer Site
Installation and Upgrades for G700 with S8300 or S8700
555-234-100 — Issue 3 — May 2003
209
Before Going to the Customer Site
The procedures in this section should be completed before going to the customer site or before starting a
remote installation.
Get Planning Forms from the Project Manager
The project manager should provide you with forms that contain all the information needed to prepare for
this installation. The information primarily consists of IP addresses, subnet mask addresses, logins,
passwords, people to contact, the type of system, and equipment you need to install.
Verify that the information provided by the project manager includes all the information requested in your
planning forms.
Get the Serial Number of the G700,
if Necessary
For an upgrade of an existing G700, the existing license file can usually be reused.
For a new installation, you need the serial number of the G700 Media Gateway in order to complete the
creation of the customer’s license file on the rfa.avaya.com web site. To get this number, look for the serial
number sticker on the back of the G700 chassis. If the unit is delivered directly to the customer and you will
not have phone or LAN line access from the customer site to access the rfa.avaya.com web site, this task
will require a preliminary trip to the customer site.
However, if the customer is adding feature functionality (for example, adding BRI trunks), you will need
the serial number of the G700. To get this number, ask the customer’s administrator to log in to the S8300
web page and select
View License Status from the main menu to display the serial number.
Check FTP Server for Backing up Data
When you complete the installation of the S8300 software, you will need to back up the data to an FTP
server on the customer’s LAN. To do this, you will need an FTP address and directory path. Check with
your project manager or the customer for this information.
Complete the RFA Processes
Every S8300 media server and local survivable processor (LSP) requires a current and correct version of a
license file in order to provide the expected call-processing service.
The license file specifies the features and services that are available on the S8300 media server, such as the
number of ports purchased. The license file contains a software version number, hardware serial number,
expiration date, and feature mask. The license file is reinstalled to add or remove call-processing features.
New license files may be required when upgrade software is installed.
The Avaya authentication file contains the logins and passwords to access the S8300 media server. This file
is updated regularly by Avaya services personnel, if the customer has a maintenance contract. All access to
Communication Manager from any login is blocked unless a valid authentication file is present on the
S8300 media server.
A new license file and the Avaya authentication file may be installed independently of each other or any
other server upgrades.