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Glossary:
366
Installation and Upgrades for G700 with S8300 or S8700
555-234-100 — Issue 3 — May 2003
split (agent) status report
A report that provides real-time status and measurement data for internally measured agents and the split to which the
agents are assigned.
split condition
A condition whereby a caller is temporarily separated from a connection with an attendant. A split condition
automatically occurs when the attendant, who is active on a call, presses the start button.
split number
The number that identifies a split to the switch, and to the Avaya Basic Call Management System (BCMS).
split report
A report that provides historical traffic information for internally measured splits.
SSI
Standard serial interface
SSM
Single-site management
SSV
Station service
ST3
Stratum 3 clock board
staffed
A designation that indicates that an agent position is logged in. A staffed agent functions in one of four work modes: auto-
in, manual-in, ACW, or AUX work. See also
after-call work (ACW) mode; auto-in work mode; aux work mode;
manual-in work mode.
standard serial interface (SSI)
A communications protocol that was developed for use with 500-type business communications terminals (BCTs) and
400-series printers.
STARLAN
Star-based local area network
Station Message Detail Recording (SMDR)
See Call Detail Recording (CDR).
status lamp
A green light that indicates the status of a call appearance or a feature button. A status lamp can be lit, unlit, flashing, or
fluttering, depending on the status of the call appearance or the feature button.
STM-1
See Synchronous Transport Module-1 (STM-1)
.
stroke counts
A method that ACD agents use to record up to nine customer-defined events per call when the Avaya Call Management
System (CMS) is active. See also
Avaya Call Management System (CMS).
Subnet Trunking
A feature that provides for the manipulation of digits based on the selected routing preference on calls that use Automatic
Alternate Routing (AAR) and Automatic Route Selection (ARS). See also Automatic Alternate Routing (AAR);
Automatic Route Selection (ARS)
.
survivable CC
See
local survivable processor (LSP).