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7 Connecting Telephones and Adjunct Systems: Call Center
276
Installation and Upgrades for G700 with S8300 or S8700
555-234-100 — Issue 3 — May 2003
Supported Ethernet Interfaces
Table 7 summarizes Ethernet interfaces used by several current switching platforms:
Table 7. Ethernet Interfaces
Call Center
The S8300 Media Server provides a excellent solution for a small call center. The S8300 Media Server with
the G700 Media Gateway supports the following call center capabilities:
• All three Avaya call center packages:
- Avaya Call Center Basic
- Avaya Call Center Deluxe
- Avaya Call Center Elite
• Up to 250 agents
• A maximum of 16 ASAI links
• Avaya G700 announcement software
Avaya G700 Announcement Software
Voice announcements are used in a call center environment to announce delays, direct customers to different
departments, and entertain and inform calling parties. The announcement capability is standard and comes
co-resident on the G700. The G700 announcement software has many of the functionalities of the
TN2501AP VAL circuit pack.
Platform
Processor
Ethernet
Interface?
C-LAN
(TN799)
Ethernet
Interface
DEFINITY Servers csi, si,
and r
No Yes
Avaya S8100 Media
Server (formerly
DEFINITY ONE/IP600)
Yes Yes
Avaya S8300 Media
Server with Avaya G700
Media Gateway
Yes No