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Troubleshooting
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5
Check whether there are any
network problems.
[14-01]
Cannot find the DNS server or SMTP server.
• Check the DNS server is correctly pro-
grammed using the Web browser. See the
Web browser's Help.
• Check the SMTP server is correctly pro-
grammed using the Web browser. See the
Web browser's Help.
• Check the LAN cable is correctly connected
to the machine. See "Connecting the Net-
work Cable to the Network", Network
Guide.
• Check the network connection and radio
wave status.
• Consult your network administrator.
Check whether there are any
network problems.
[14-09]
E-mail transmission was refused by SMTP au-
thentication or POP before SMTP authentica-
tion.
• Check the user name and password for
SMTP or POP before SMTP authentication
are correctly programmed in Fax Mail Re-
ception Account under File Transfer in Sys-
tem Settings. See "Settings You Can
Change with User Tools-File Transfer",
Network Guide.
• Check the user name and password of the
e-mail account are correctly programmed
from Fax Mail Reception Account under
File Transfer in System Settings. See "Set-
tings You Can Change with User Tools-File
Transfer", Network Guide.
• Consult your network administrator.
Check whether there are any
network problems.
[14-33]
No machine's e-mail address is programmed.
• Check the fax machine's e-mail address is
correctly programmed from Fax Mail Re-
ception Account under File Transfer in Sys-
tem Settings. See "Settings You Can
Change with User Tools-File Transfer",
Network Guide.
• Consult your network administrator.
Check whether there are any
network problems.
[15-01]
No POP3/IMAP4 server's address is pro-
grammed.
• Check the host name or IP address of the
POP3/IMAP4 server is correctly pro-
grammed using the Web browser. See the
Web browser's Help.
• Consult your network administrator.
Message Causes and solutions
Kir-C2-AEcombine_F_FM.book Page 66 Monday, September 29, 2003 11:36 AM