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Troubleshooting_ 6
DHCP problem:
Auto IP Run
The IP address
assignment is failed.
This happens when
Auto IP for DHCP is
set in SyncThru Web
Service.
Change the IP address
assignment method to
BOOTP or Static. If you
do not change this
option, the DHCP server
continually asks to
assign the IP address.
DHCP problem
Reconfigure
BOOTP
The IP address
assignment is failed.
This happens when
Auto IP for DHCP is
not set SyncThru Web
Service.
Change the IP address
assignment method to
BOOTP or Static. If you
do not change this
option, the DHCP server
continually asks to
assign the IP address.
Document Jam.
Remove Jam
The loaded original
document has
jammed in the ADF.
Clear the jam (See
"Clearing original
document jams
(CLX-3185FN/CLX-3185
FW only)" on page 2).
Door Open
Close it
The front door is not
securely latched.
Close the door until it
locks into place.
Error [error number]
Call for service
A system error has
occurred.
Turn the power button off
and on. If the problem
persists, call a service
representative.
Error [error number]
Turn off then on
A system error has
occurred.
Turn the power button off
and on. If the problem
persists, call a service
representative.
Install Toner
▼
The toner cartridge is
installed improperly or
not installed.
Reinstall the toner
cartridge two or three
times to confirm it is
seated properly. If the
problem persists, the
toner cartridge is not
being detected. Contact
the service
representatives.
Memory Full
Remove Job
The memory is full. Press the left/right arrow
to highlight Cancel or
Start, then press OK. If
you select Cancel, the
machine stops the fax
job. If you select Start,
the machine only sends
scanned documents of
the fax job.
Network Problem:
IP Conflict
The IP address is
used elsewhere.
Check the IP address or
obtain a new IP address.
No Answer The receiving fax
machine has not
answered after
several redial
attempts.
Try again. Make sure
that the receiving
machine is operational.
Message Meaning Suggested solutions
Not Compatible
[color] toner
The toner cartridge is
not suitable for your
machine.
Install the corresponding
toner cartridge with a
Samsung-genuine
cartridge (See
"Replacing the toner
cartridge" on page 2).
Not installed
Waste tank
The waste toner
container is not
installed.
Install the waste toner
container.
Not original
[color] toner
The toner cartridge is
not a
Samsung-genuine
toner cartridge.
Install the corresponding
toner cartridge with a
Samsung-genuine
cartridge (See
"Replacing the toner
cartridge" on page 2).
Output bin full
Remove media
The output tray is full.
Or the sensor is not
facing down.
Remove papers from the
output tray, the machine
resumes printing.
Paper Empty
in Tray1
There is no paper in
tray 1.
Load paper in tray 1 (See
"Loading paper in the
tray" on page 4).
Paper jam
in exit area
Paper has jammed in
the paper exit area.
Clear the jam (See "In
the paper exit area" on
page 4).
Paper jam
in Tray 1
Paper has jammed in
the Tray 1 area.
Clear the jam (See "In
the tray" on page 3).
Paper jam
inside machine
Paper has jammed
inside the machine.
Clear the jam (See "In
the fuser unit area" on
page 3).
Prepare IMG unit
▼
The estimated life of
imaging unit is close.
Prepare a imaging unit
for replacement (See
"Available supplies" on
page 1).
Prepare new
Transfer belt
The estimated life of
transfer unit (ITB) is
close.
The estimated life of a
transfer unit (ITB) is
close (See "Available
maintenance parts" on
page 1).
Remove seal tape
& Install Toner
The machine cannot
detect a toner
cartridge.
Remove the sealing tape
from the toner cartridge.
Refer to the Quick
Installation Guide.
Replace new
Transfer belt
The transfer unit (ITB)
has almost reached its
estimated life.
Prepare the transfer unit
(ITB) with a new one
(See "Available
maintenance parts" on
page 1).
Replace new
Transfer roller
The transfer roller has
almost reached its
estimated life.
Replace the transfer
roller with a new one
(See "Available
maintenance parts" on
page 1).
Message Meaning Suggested solutions