14.13 <
Troubleshooting>
Replace with new
[xxx] toner
cartridge
A toner cartridge has
almost reached its
estimated cartridge
life.
Note
• If the black toner
cartridge is reached
its estimated
cartridge life, Mono
Only message does
not appear.
• Samsung does not
recommend using
non-genuine
Samsung toner
cartridge such as
refilled or
remanufactured.
Samsung cannot
guarantee non-
genuine Samsung
toner cartridge's
quality. Service or
repair required as a
result of using non-
genuine Samsung
toner cartridges will
not be covered
under the machine
warranty.
You can choose among
Stop, Continue or
Mono Only as shown
on the control panel. If
you select Stop, the
printer stops printing
and you cannot print
any more without
changing the cartridge.
If you select Continue,
the printer keeps
printing but the printing
quality cannot be
guaranteed. If you
select Mono Only, the
machine prints the data
in black only.
Replace the toner
cartridge for the best
print quality when this
message appears.
Using a cartridge
beyond this stage can
result in printing quality
issues. (Page 13.4)
Scanner locking
switch is locked or
another problem
occurred
The CCD (Charged
Couple Device) lock
has been locked. The
CCD does not detect
its home location or
move.
Unlock the CCD lock.
(Page
1.3) Or turn off
the machine and on
again. Try again. If
the problem persists,
call for service.
Sensor failure:
[zzz]. Call for
service
There is a problem in
the sensor signal.
Turn the machine off
and turn it on again. If
the problem persists,
please call for
service.
Shake [xxx] toner
cartridge
The toner supply is not
enough.
Thoroughly roll the
new cartridge five or
six times to distribute
the toner evenly
inside the cartridge.
(Page
13.3)
Staple cartridge is
empty. Replace it
Stapler is run out. Order Staple
Cartridge.
(Page
15.2) And
replace it.
(Page
16.2)
Message Meaning Suggested solutions
Staple cartridge is
not installed.
Install it in finisher
The staple cartridge is
not installed.
Install the staple
cartridge following
the steps explained
on the back of the
finisher door.
(Page
16.2) If you
want to continue the
print job and
disregard of this error
message, go to
Admin Setting to
adjust the option.
(Page
12.2)
System error:
[zzz]. Please turn
off then on
There is a problem in
the system operation.
Turn the machine off
and turn it on again. If
the problem persists,
please call for
service.
This IP address
conflicts with an IP
address already in
use. Check it
The IP address is
used in other place
elsewhere.
Check the IP address
or obtain a new IP
address.
Too much paper in
finisher stacker.
Remove printed
paper
The stacker is full of
printouts.
Remove printouts
from the stacker.
Too much paper in
output bin tray.
Remove printed
paper
The printed papers are
full on the output tray.
Remove printed outs
from the output tray.
Transfer belt is not
valid for this
machine. Check
user’s guide
The transfer belt of the
machine is not for your
machine.
Install the a
Samsung-genuine
part designed for your
machine.
Prepare new
transfer belt unit
The life of the transfer
belt expires totally.
Replace the part with
a new one. Call for
service.
Waste tank is full.
Replace it
The life span of the
waste toner container
has expired and the
printer will stop
printing until a new
waste toner container
is placed into the
printer.
Replace a waste
toner container with a
Samsung-genuine
waste toner
container.
(Page
13.8)
USE AUXILIARY
ACCESS
The credit is not
enough to access the
job according to
Foreign Device.
Insert credit into the
Foreign Device.
Message Meaning Suggested solutions