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Troubleshooting
8
User Manual
8-9
The Ready message or
the printer’s name is
displayed, but the file
does not print.
■ Make sure that the Phaser 360 printer is the selected
printer. Try printing the same file to another PostScript
printer. If the file prints, then the problem could be with
the interface cable. Refer to “Interface cables and
adapters” on page 10-7 for information on ordering
Tektronix interface cables.
■ Turn the printer’s power off, wait at least 15 seconds,
and then turn the power on again.
■ Refer to “Using a PostScript error handler” on
page 8-27 for details on using the Tektronix Error
Handler to determine the cause of the problem.
The printer takes too
long to warm up (more
than 30 minutes).
■ Make sure that the vent on the right side of the printer
is not blocked. Allow at least 5 cm (2 in.) clearance on
each side of the printer.
A file does not print and
a virtual memory (VM)
error appears.
■ You may need to expand printer memory. Refer to
“Memory upgrade” on page 10-5 for more information.
A file does not print, or it
prints unexpected data.
■ Make sure that the printer is set up to receive the
appropriate language (PostScript, HP-GL, or PCL5) for
that file. Refer to “Checking the printer’s language
mode” on page 8-25 for more information.
The printout is delayed.
■ See “Printer standby modes” on page 6-8.
The printer outputs two
prints after a jam is
cleared.
■ The printer is cleaning the print drum and reprinting the
image. Refer to “Media jams and misfeeds” on
page 8-15.
Files sent during
power-up do not print.
■ Before printing a file, wait until the printer’s front panel
displays Ready or the printer’s name.
The printer receives a file
on the parallel port but
does not print.
■ Do not set the wait timeout to 0.
■ Print files should not have extra characters after the
End-of-Job character (Ctrl-D).
Refer to the on-line manual on the printer’s CD-ROM for
information on setting timeouts and the Ctrl-D character.
Printing and installation problems (cont'd.)
Symptom Solution