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Troubleshooting
8-22
Phaser 360 Color Printer
Windows users (general)
■ Check to make sure that you have conÞgured the communications
ports and the Handshake option correctly by printing the
ConÞguration Page. Refer to ÒPrinting a ConÞguration PageÓ on
page 2-25.
■ Make sure that you are using the correct cables for your computer
and printer. See ÒInterface cables and adaptersÓ on page 10-7 for
cable information.
Windows 3.1 users
■ Make sure that your printer is connected to the port you selected
in the driverÕs Printers/Connect dialog box.
■ Check the Options dialog box to make sure that Printer, not
Encapsulated PostScript File, is selected in the driverÕs
Print To box.
■ If the error message Windows Header has not been
downloaded to the printer appears on your computer
screen, go to Setup, click the Job Control tab, and click one of the
options for PostScript Header. Refer to ÒJob Control tabÓ on
page 4-30 for details on the Job Control tab.
Windows 95 users
■ Make sure that your printer is connected to the port you selected
in the driverÕs Details tab.
■ Make sure that the correct port is selected in the driverÕs
Details tab.
■ If the error message Windows Header has not been
downloaded to the printer appears on your computer
screen, click the PostScript tab and click one of the options for
PostScript Header. Refer to ÒPostScript tabÓ on page 4-24 for
details on the PostScript tab.