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Troubleshooting
8
User Manual
8-15
Media jams and misfeeds
After you clear a media jam: The printer automatically outputs a second,
usually partial print to remove any image that may remain on the print
drum and then prints your original image.
The upper tray is the default tray for media the printer uses in self-cleaning.
If you have a Lower Paper Tray Assembly, you can make it the default tray
through the printerÕs front panel menu.
Select Printer Defaults:
Cleaning Page Source and make your tray selection.
Preventing media jams
Use the following guidelines to prevent media jams inside the printer.
■ When inserting a maintenance tray, after sliding it into the printer,
use both thumbs on the front edge of the tray to push the tray in to
latch it.
■ Periodically clean the printer to keep it in peak condition.
■ Fan paper before loading it in the upper and lower trays.
■ Use standard grade paper, 60 Ð 120 g/m
2
(16 Ð 32 lb.); use the
manual-feed slot for heavier stock, up to 220 g/m
2
(80 lb.). Do not
use three-holed paper, perforated paper, legal-size paper, or
envelopes.
■ Wait until a front panel message prompts you before feeding a
second sheet of paper or transparency into the manual-feed slot.
■ Keep paper and other supplies clean and free from dust.
■ Paper that has been sitting out of its sealed wrapper can become
distorted, causing paper jams. Keep paper sealed until you are
ready to use it for printing.
■ Do not use paper that has been creased or wrinkled.
Caution
Never attempt two-sided or two-pass printing. Ink already present
on the media will offset onto the internal paper path, requiring you to
perform cleaning procedures. Excessive buildup of ink in the paper
path may cause paper jams.