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Troubleshooting
8
User Manual
8-17
Clearing a media jam
■ To avoid ink smearing inside the printer, always try to pull
jammed paper or transparencies out through the top of the printer.
■ Use both hands to gently pull the media through its normal path
out the top of the printer (exit cover), if possible. Do not use
excessive force pulling the media; it may tear.
■ After removing the jammed media, inspect it for tears. Leave no
media scraps in the printer.
■ If your prints have ink smears after clearing a jam, refer to
ÒCleaning for ink smears: paper-exit pathÓ on page 7-28.
■ If jamming persists, cleaning the printer may solve the problem.
Refer to ÒCleaning for ink smears and jams: internal paper pathÓ
on page 7-20.
Warning
Never use a sharp object to remove jammed paper. You may
damage the print drum, requiring repair to your printer.