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| Troubleshooting
Multipurpose Feeder (MPF) Misfeed Jam
Regi Jam (Exit Sensor On JAM)
Problem Action
Print media misfeeds occur in
the MPF.
1 Make sure that the MPF is properly inserted.
If the type of the print media being used is thick, proceed to 2a.
If the type of the print media being used is thin, proceed to 2b.
If the type of the print media being used is coated, proceed to 2c.
If the type of the print media being used is envelope, proceed to 2d.
If using paper other than the above, proceed to step 2e.
2a Use thick paper that is 216 g/m
2
or less.
If the problem persists, proceed to step 3a.
2b Use thin paper that is 60 g/m
2
or more.
If the problem persists, proceed to step 3a.
2c Load coated paper one sheet at a time.
If the problem persists, proceed to step 3b.
2d Make sure that the envelope is properly loaded in the MPF as
instructed in "Loading Envelopes in the MPF."
If the problem persists, proceed to step 3c.
2e Make sure that the print media is not damp.
If the print media is not damp, proceed to step 3a.
If the print media is damp, proceed to step 3c.
3a Fan the print media.
If the problem persists, proceed to step 3b.
3b Wipe the retard roller in the MPF with a cloth moistened with water.
If the problem persists, proceed to step 4a.
3c If the envelope is deformed, correct it or use another envelope.
If the problem persists, proceed to step 3a.
3d Turn over the print media.
If the problem persists, proceed to step 4a.
4a Use print media that is not damp.
If the problem persists, proceed to step 4b.
4b Replace the drum cartridges.
If the problem persists, contact Dell.
Problem Action
Regi jam (Exit Sensor On JAM)
occurs.
1 Make sure that the drum cartridges are installed correctly.
If the problem persists, proceed to step 2.
2 Replace the drum cartridges. See "Replacing the Drum Cartridges."
If the problem persists, contact Dell.