Filter
Top Products
Gentran:Server for Windows – November 2005 Gentran:Server for Windows User’s Guide
xii
Accessing the
Sterling
Commerce
Support Web
Site
The Sterling Commerce Customer Support Web Site contains valuable
information about getting support for Gentran:Server for Windows, including the
following:
◗ Scope of support services
◗ Customer support policies
◗ Call prioritizing
◗ Customer support phone directory
◗ Creating new Support on Demand cases
◗ Checking the status of Support on Demand cases
◗ Adding information to Support on Demand cases
The Customer Support Web site is constantly updated and all Sterling Commerce
customers have access to it. This web site also contains the most recent product
updates and is a valuable source of product information.
Reference
Refer to the Getting Started Guide for information about how to access the
Customer Support Web site.
Documentation The Customer Support Web site contains a documentation library, which contains
the entire Gentran:Server for Windows documentation set. You can download the
product manuals in PDF format from this library at any time.
Error Messages Record the exact wording of any error messages you
receive and the point in the software where the error
occurred, as well as any log files.
Attempted Solutions Record any steps that you took attempting to resolve
the problem and note all the outcomes. Provide an
estimate on how many times the problem occurred
and whether it can be reproduced.
Information Description