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ViewStation EX User Guide
258 www.polycom.com
Call Detail Report (CDR)
Call Detail Report enables billing and tracking of calls via the Global
Management System. It provides the ability to retrieve or delete
saved records from the system, and also the ability to properly track
IP and multipoint calls.
Call Detail Report can be accessed through your system’s Web
interface by selecting Set Up System > Diagnostics > Call Log.
Figure 7-12. Web Interface Call Detail Report screen (partial view)
The columns are displayed in the following order:
1. Row ID—This is a number that indicates the actual order in
which call events occurred. The first record in the CDR has a
Row ID of 1. Subsequent Row IDs are incremented by 1. This
provides a sequentially numbered list of events as they
occurred in the CDR. Row ID is also helpful as a line reference
number if you need to comment on a specific call while viewing
the csv file. Row IDs continue to be incremented in this manner
until the maximum CDR file size of 100 K has been reached. At
this point, the CDR is archived, and a new CDR file is created.
Row ID is then reset to 1 and the process begins again.
2. Start Time—This is the call start time. The time is displayed in
the 24-hour format of HH:mm:ss (for example: 18:09:45).
3. End Time—This is the call end time. The time is displayed in the
24-hour format of HH:mm:ss (for example: 18:09:45).