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ViewStation EX User Guide
28 www.polycom.com
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To contact Polycom technical support, go to the Polycom Global
Services Web page at http://esupport1.polycom.com/cgi/top.asp.
This page allows you to enter your contact information as well as a
question or a description of the problem. Including the following
information will decrease the amount of time needed to assess your
situation:
❑ The ViewStation’s 14-digit serial number on the label located on
the bottom of the unit.
❑ Software revision of the product
❑ Network information
❑ Troubleshooting steps you tried to implement
Response time to technical support inquiries will not exceed two
business days. Response time on basic or technical information
requests about Polycom products and their capabilities may vary
with the complexity of the question.