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Chapter 1 - Welcome to the ViewStation EX
© Polycom, Inc. 2003 27
one-half its maximum volume and set the volume on the system to
a comfortable level.
Video
Following are the most-often encountered video problems and their
solutions.
No picture on the main monitor.
The system enters sleep mode after 3 minutes of inactivity. In sleep
mode, the system appears to be powered off. To “wake up” the
system, pick up the remote control, or press the button on the front
of the system.
Same picture on first and second monitors.
❑ You pressed the SNAPSHOT button. The second monitor is
previewing the video on the primary monitor for the snapshot.
Press SNAPSHOT to send a snapshot and then press
SNAPSHOT again to return to live video.
❑ You may have connected your second composite monitor to the
VCR out port on the back of the system.
How to Contact Technical Support
By Phone
Before calling Polycom technical support, have the following
information ready:
❑ Description of the issue
❑ The ViewStation’s 14-digit serial number on the label located on
the bottom of the unit.
Contact Polycom Technical Support at 1-800-POLYCOM. Listen for
the product support prompt.