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ViewStation EX User Guide
270 www.polycom.com
Your ISDN line is provisioned
incorrectly by your service
provider.
The system will auto-detect SPIDs
for about 85% of all United States
and Canadian switches. The
ViewStation was not able to detect
your SPIDs.
Check that your ISDN line is
provisioned for Voice/Data, Voice
Data.
Check that your ISDN line is
provisioned for Voice/Data,
Voice/Data.
Check with your ISDN service
provider and enter the SPIDs and
switch protocol manually. Note: The
AT&T point-to-point protocol does
not require SPIDs.
You may want to contact your ISDN
provider and ask him to switch your
line to the NI 1 protocol standard.
ISDN: Error message
when dialing a video
call.
An ISDN error code is received
from the ISDN line.
Refer to the Integrators’ Reference
Manual for ViewStation EX,
ViewStation FX, and VS4000.
ISDN: When placing a
call, progress icons do
not turn green.
The call progress icons indicate
that the video call did not
complete.
The call progress icons indicate the
call state when placing or receiving a
video call on each ISDN channel:
Blue: call initiated
Yellow: call arrived at the far end
ISDN switch
Orange: remote system answered
call
Green: video sync OK
System is waiting for an
IP address. The
System Info screen
shows “waiting” in IP
address field.
The LAN is not working. Check the connections to the hub.
Contact your network administrator.