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Chapter 8 - Troubleshooting
© Polycom, Inc. 2003 273
Presentations
Symptom Cause Solution
Web browser does not
allow showing
PowerPoint
presentations from the
PC to the system.
Wrong version of Web browser. Presenting PowerPoint slides works
with Internet Explorer 5.5 on
Windows 98, ME, and 2000. You may
need to load service packs to your
browser. This function does not work
with Netscape.
Internet Explorer must have Active-X
enabled. It is a requirement of PC
Present.
PowerPoint
presentation does not
export.
Wrong version of Microsoft Office. Use Microsoft Office 97 or 2000.
Insufficient disk space. Slides are converted to JPEG files
and are stored in the Windows/Temp
directory on your PC. Create more
room on your PC.
There are too many presentations
on the system. Only eight
presentations are allowed.
Delete some presentations from the
system and restart the system.
Presentation is too large. Separate large presentations into
two smaller presentations.
Cannot connect to the
PC from the system for
presentation. The PC
name is there but the
PC presentation cannot
be accessed when the
slide button is pressed.
Incorrect password. Enter the correct password that was
entered on the PC.
Firewall between the system and
the PC.
Consult your IT manager.
Too many presenters. The system
allows a maximum of eight
presenters or PCs to be logged on
at one time.
Have extra presenters disconnect.
Snapshots and
presentations cannot be
viewed, though the PC
has access to the main
Web page of the
system.
Too many viewers logged in. The
system supports up to 30 viewers
via the Web browser in a call.
Have extra viewers disconnect.
Change the slide-viewing password
on the Security screen to allow only
authorized viewers.