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Troubleshooting
WorkCentre 6400 Multifunction Printer
User Guide
212
Lateral Lines or Bands Print on Image
Colors Look Wrong
Probable Causes Solutions
The printer is not level. Place the printer on a flat, hard, level surface.
The media path is dirty with toner. Print several blank sheets and the excess toner should
disappear.
One or more of the imaging units may be defective. Remove the imaging units one at a time, and check
for damage. If it is damaged, replace it.
The printer is not calibrated to operate at a high
elevation location.
Perform the Altitude Adjustment procedure. For more
information see Adjusting for High Altitude Locations
on page 202.
Probable Causes Solutions
The printer is not level. Place the printer on a flat, hard, level surface.
One or more of the imaging units may be defective. Remove the imaging units one at a time, and check
for damage. If it is damaged, replace it.
Incorrect driver settings. Check the Color Matching settings in the printer
driver or your application.
One or more of the toners may be low or empty. Check the Control Panel for a Toner Status message.
If necessary, replace the specified toner cartridge.
The printer is not correctly calibrated. Perform the Image Quality calibration - Tools >
Troubleshooting > Image Quality Calibration.