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Troubleshooting
WorkCentre 6400 Multifunction Printer
User Guide
217
Problems Receiving Faxes
Symptom Cause Solution
The received fax is blank. There may be a problem with the
telephone connection or with the
caller’s fax machine.
Check that the printer can make
clean copies. If it can, have the
caller send the fax again.
The sender may have loaded the
pages backward.
Contact the sender.
The Fax Machine answers the call,
but will not accept incoming data.
Not enough memory If the job contains several
graphics, the printer might not
have enough memory. The printer
will not answer if memory is low.
Remove stored documents and
jobs and wait for the existing job
to complete. This will increase
available memory.
An image is reduced on a
transmission.
The paper supply at the receiving
fax may not match the original
size sent.
Confirm the original size of the
documents. Documents might be
reduced based on the available
paper supply at the receiving fax
machine.
Faxes cannot be received
automatically.
The printer is set to receive faxes
manually.
Set the printer to automatic
reception.
The memory is full. Load paper if it is empty, and then
print the faxes stored in the
memory.
The telephone line is incorrectly
connected.
Check the telephone line
connection. If it is disconnected,
connect it.
There may be a problem with the
sender’s fax machine.
Make a copy to check that this
printer is operating correctly, and
then, if the copy was printed
correctly, have the recipient check
the condition of their fax machine.