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Troubleshooting
WorkCentre 6400 Multifunction Printer
User Guide
214
Copy and Scan Problems
When the copy or scan quality is poor, select the closest symptom from the following table to correct
the problem.
If the copy quality does not improve after carrying out the appropriate action, contact Xerox Customer
Support or your reseller.
Symptom Solutions
Lines or streaks only present in copies made from the
document feeder
There is debris on the document glass. When
scanning, the paper from the document feeder
passes over the debris creating lines or streaks. Clean
all glass surfaces with a lint free cloth.
Spots present in copies taken from the document
glass
There is debris on the document glass. When
scanning, the debris creates a spot on the image.
Clean all glass surfaces with a lint free cloth.
The reverse side of the original is showing on the
copy or scan
Copy: Enable Automatically Suppressing Background
Variations.
Scan: Use the Advanced Settings Tab to enable
Automatically Suppressing Background Variations.
Image is too light or dark Copy: Use the Image Quality settings on the Copy
menu.
Scan: Use the Advanced Settings Tab.
Colors are off Copy: Use the Image Quality settings on the Copy
menu.
Scan: Use the Advanced Settings Tab.