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120 Zebra XiIIIPlus Users Guide
Appendixes
Troubleshooting
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If there is an error condition on the printer or the labels are not printing or advancing
correctly, review the checklist below.
What type of labels are you using? Review the types of label and the print modes,
see Labels and Print Modes on page 23.
Review the label- and ribbon-loading illustrations, starting with Load the Printer on
page 10.
Check the position of the media sensor and move if necessary, as shown in Sensor
Adjustment on page 20.
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Printhead pressure and the darkness setting affect print quality. If the darkness setting is
too high for the labels and ribbon being used, it causes premature printhead wear. If the
toggle pressure is not even, labels and ribbon may slip.
Toggle adjustment may be needed if printing is too light on one side or if thick labels
are used. Make sure that the toggles are positioned properly.
Both toggles should be positioned so they provide even pressure on the labels. The
toggles are positioned by sliding them to the desired location.
If you are using a 90XiIIIPlus or 96XiIIIPlus printer, position the single toggle
over the center of the labels.
All other printer models have two toggles. If the labels are too narrow to fit both
toggles, position one toggle over the center of the labels and decrease the pressure
on the unused toggle.
If positioning the toggles properly does not solve the problem, adjust printhead
pressure.
Important • Print quality depends on the labels and ribbon used as well as the
toggle pressure. Make sure your labels and ribbon are right for your application.
Direct thermal labels do not need ribbon.
Thermal transfer labels need thermal transfer ribbon.