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Troubleshooting
Zebra XiIIIPlus Users Guide 131
A label format was sent to the printer but not recognized. The DATA light flashes but
no printing occurs.
The printer fails to calibrate or detect the top of the label.
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Self tests give information about the condition of the printer. The most commonly used
are the Power-On and the CANCEL self test.
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The Power-On Self Test (POST) is performed automatically each time the printer is
turned on. During either test sequence, the front panel LEDs light up and the LCD
monitors the progress of the POST. If the printer fails any of these tests, )$,/('
shows on the LCD. If this occurs, notify an authorized Zebra reseller.
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The prefix and delimiter characters set
in the printer do not match the ones in
the label format.
Verify the prefix and delimiter characters.
See Front Panel Controls on page 54 for the
requirements.
Incorrect data is being sent to the
printer.
Ensure that ZPL is being used.
Check the communication settings on the
computer. Ensure that they match the
printer settings.
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The printer was not calibrated for the
label being used.
Perform the calibration procedure in
CANCEL Self Test on page 132.
The printer is configured for
continuous media.
Set the media type to non-continuous media.
The driver or software configuration is
not set correctly.
Driver or software settings produce ZPL
commands that can overwrite the printer
configuration. Check the driver or software
media-related setting.