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264 CHAPTER 4: USER CONFIGURATION
Call Pickup In some organizations, it can be useful if any user who hears a telephone
ringing can pick up the call on her or his own telephone. Using the Call
Pickup feature, you can create one or more Call Pickup groups to allow
this convenient sharing.
Group Numbers Pickup group numbering differs for SuperStack 3 NBX systems and
NBX 100 systems.
SuperStack 3 NBX systems:
■ 50 Call Pickup groups:
■ Group 0 through group 31 (extension 500 through 531)
■ Group 32 through group 49 (extension 482 through 499)
■ 50 Directed Call Pickup groups (extension 540 through 589)
NBX 100 systems:
■ 32 Call Pickup groups from group 0 (extension 500) through group 31
(extension 531)
■ 10 Directed Call Pickup groups from 540 through 549
See the NBX Telephone Guide for user instruction on how to use Call
Pickup.
If you select Auto Add Phones to Call Pickup Group 0 (System Settings >
System-wide), every telephone that is added to the system is a member of
Call Pickup group 0. Administrators can add and remove users to and
from any of the groups. Users can remove themselves from Call Pickup
group 0, but not from any other Call Pickup groups.
Calls to a user who is a member of default Call Pickup Group 500 can be
picked up from any telephone. Users can add or remove their own
telephone extensions from Group 500 to allow or prevent others from
picking up their calls. See the NBX Telephone Guide and the User Help.
You can map Call Pickup Groups to user telephone buttons to provide
one-touch access to the Call Pickup groups. See “
Creating and Managing
Button Mappings” in Chapter 3.
To modify call pickup groups, select User Configuration > Call Pickup. See
the Administrator Help for procedures on modifying call pickup groups.