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Auto Attendant 317
Table 68 Button Actions
Action Description
Disabled The system takes no action when the user presses that
button. A prompt announces “invalid key.”
If assigned as a menu time-out action (T/O), Disabled either
leaves the system or goes to a parent menu, depending on
where the attendant is in the menu hierarchy.
CAUTION: If the time-out action for the Auto Attendant
menu tree is set to Disabled, and Maximum number of
prompt repeats is set to 1, the system disconnects a call
manually forwarded to the Auto Attendant because the
forwarding party always hears a portion of the Auto
Attendant prompt and the system then performs the
time-out action. Likewise, if the time-out action for the Auto
Attendant Menu Tree is set to Disabled, and Maximum
number of prompt repeats is set to 2 or 3, the system
disconnects the forwarded call if the forwarding party stays
on the line long enough to hear at least a portion of the
final repeated prompt. To ensure that forwarded calls
eventually reach a valid destination, make sure you have
configured a time-out action for the top-level Auto
Attendant menu tree.
Value — Not used.
Name Directory Transfers the user to the name directory, which allows a
caller to reach a person by spelling the person’s name on
the dialpad. The system matches the letters entered by the
caller to a Last Name in the list of User Profiles. If the system
finds more than three matches, it prompts the caller to enter
more letters. When the system narrows the choice to three
or fewer, it offers the caller a choice by playing the recorded
name greeting of each choice. During a search, the system
ignores any User Profile that does not have a recorded
greeting.
Value — Not used.
System Disconnect Allows the caller to have the system close the connection.
This feature can save time for callers who call into the
system using a calling card. By having the system disconnect
them instead of breaking the connection themselves, callers
can make other calls without re-entering all of their calling
card information. To activate System Disconnect, the user
must press the key defined in the menu and then, when
prompted, the key defined in the Value box. Typically, you
do not include these instructions in the Auto Attendant
prompt, which is heard by all callers. Instead, you make your
system users aware of this sequence.
Value — Any of 0-9, #, *