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304 CHAPTER 6: NBX MESSAGING
Example: The statistics shown in Figure 20 indicate that over a period of
approximately 2 weeks, the system has used all voice mail ports many times and that
several calls are getting queued while waiting for a voice mail port. A large number
of voice mail messages could not be delivered because user mail boxes contained
the maximum number of messages. As system administrator, you might consider
these actions:
■ Increase the number of voice mail ports
■ Either increase the number of messages allowed in each mailbox, or encourage
users to delete some messages (or both)
Maximum messages
per mailbox
This number defines the number of messages a voice
mailbox holds when it is full.
When a voice mailbox is full, the NBX system advises callers
who are trying to leave a voice mail message that they
cannot.
You can configure this on the NBX Voice Mail tab.
Licensed Voice Mail
ports
The number voice mail ports licensed on this NBX system.
Maximum number of
Voice Mail ports
active at one time
The number in the first column represents the number of
voice mail ports that have ever been simultaneously in use.
The number in the second column represents the number of
times this maximum has been reached.
Example: There are eight licensed voice mail ports on an
NBX system. After the most recent system reboot, there have
been 12 separate times that a maximum of 5 ports have
been in use at the same time. The first column contains 5
and the second column contains 12.
At a later time, if 6 voice mail ports are in use simultaneously,
the first column is incremented to 6 and the second column
is reset to 1, because this new maximum has occurred only
once so far.
Later, if 6 ports are again in use at the same time, the first
column still contains 6 and the second column is
incremented to 2.
Later still, if seven ports are used at one time, the first
column contains 7 and the second column is reset to 1.
Table 63 Fields in the Ports Usage Window (continued)
Field Purpose