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Auto Attendant 315
Figure 23 Three Time-dependent Greetings, a Main Menu and a Submenu
This example uses time-dependent greetings to greet callers according to
the time of day. The main menu prompt presents callers with options for
reaching the operator, specific departments, or the company directory of
names. It also uses a submenu to direct callers to subgroups within the
Support department.
Main
Menu
Evening
Greeting
6 pm
Afternoon
Greeting
noon
Morning
Greeting
12 am...
“Good morning.”
“Good afternoon.”
“Good evening.”
“Thank you for calling XYZ Corporation. If you know your party’s
extension, you may dial it now. To speak to an operator, press 0. For
Sales, press 3. For Support, press 4. To leave a message in the gener
a
mailbox, press 5. To reach the company directory, press 9.”
Sub
Menu
“You have reached the customer support line. To speak with a support
technician about a new issue, press 1. For returns and warranty
information, press 2. To check the status of an existing support issue,
press 3. To return to the previous menu, press star.”