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Auto Attendant 313
The caller selects option 1 for sales and hears:
”
For European Sales, press 1. For North American sales, press
2.
”
The caller requires North American sales, presses 2, and is connected to a
sales hunt group.
To configure submenus, select NBX Messaging > Auto Attendant > Menu
Tree. See the Help for procedures on setting up submenus.
For an example that uses submenus, see “
Three Greetings, a Main Menu,
and a Submenu” in the next section.
Examples
These examples illustrate some typical Auto Attendant systems. They
illustrate the kind of information that you might include in your
time-dependent greetings, main menu prompts, and submenu prompts.
No Greetings Figure 21
shows the simplest configuration. The
time-dependent greetings are disabled; the Main Menu contains all of the
prompts. In Example 1, callers hear the same message no matter what
time they call.
Figure 21 No Time-dependent Greetings, All Prompts in Main Menu
“Thank you for calling XYZ Corporation. If you know your party’s
extension, you can enter it now. To reach our Sales department,
press 3. For Marketing and Public Relations, press 4. To reach the
company directory, press 9.”
Main
Menu
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Evening
Greeting
Afternoon
Greeting
Morning
Greeting
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