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Receiving Calls 425
Attendant Console By convention, NBX systems reserve extension 100 or 1000 for the
Attendant Console (receptionist), although the Attendant Console can be
assigned any internal extension number. Outside callers cannot reach
internal extensions without operator involvement when incoming calls
are directed to the Attendant Console. See “
Adding an Auto Attendant”
in Chapter 6
.
Other Extensions Incoming H.323 calls can be routed directly to some other extension or to
a phantom mailbox. Sales people often have phantom mailboxes because
they are never in the office. Calls to their extension go directly to their
voice mailbox. Note that phantom mailbox extensions cannot be used to
forward calls.
Setting Up an H.323 Port Route
After you install an H.323 line port, you need to configure it.
To configure a H.323 line port:
1 In the NBX NetSet - Main Menu window, click Device Configuration.
2 Click the Line Card Ports tab.
3 Select an H.323 port. This port has the default setting from the Auto
Discovery installation process.
4 Click Modify.
5 In the AutoExt field, enter the required extension number.
CAUTION: Do not route an H.323 port directly to another line port.
Routing an H.323 call to a PSTN line, from the Internet, is dangerous
because it would allow anyone to make long distance toll calls through
the Call Processor — with no accountability.
6 Click OK.