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Voice Profile for Internet Mail 323
■ Is someone responsible for checking messages sent to single-digit
transfers and transfer to the general mailbox?
■ Do you get an “invalid key” message when you press a button that
should not have an action assigned?
■ Does the Auto Attendant time-out action perform the correct action?
You should always have a time-out action for a top-level Auto
Attendant menu tree. Leaving the time-out action set to Disabled, the
default, can result in calls being disconnected.
■ Do all of your submenu prompts match the submenu key pad button
actions?
Voice Profile for
Internet Mail
Voice Profile for Internet Mail (VPIM) is an optional feature of the NBX
system. You must enter a license key through the NBX NetSet utility
before you can configure and use VPIM.
The NBX system transmits VPIM voice mail messages by attaching them
to e-mail messages. The system then uses SMTP (Simple Mail Transfer
Protocol) or ESMTP (Extended Simple Mail Transfer Protocol) to send the
e-mail message and its VPIM attachment.
Using VPIM, users on an NBX system can send voice mail to a user on any
voice mail system that is VPIM-compliant.
Using the NBX NetSet utility, you can configure several VPIM parameters
and check VPIM status. See these sections for more information:
■ Control Parameters
■ Operations Management
■ Statistics
■ Advanced Settings
VPIM uses an SMTP server that is embedded in the NBX operating system.
To avoid abuse by spammers, an SMTP server should always be protected
by a firewall. Configure the firewall to allow access to port 25 on the NBX
system only from valid VPIM systems that need to deliver VPIM messages
to the phone system. The NBX SMTP server is started only when the
system has a valid license for VPIM.