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314 CHAPTER 6: NBX MESSAGING
In this example, the main menu is configured to have button 3 mapped
to a Sales submenu and button 4 to a Marketing and Public Relations
submenu. Button 9 is mapped to the Name Directory.
Three Greetings and a Main Menu Figure 22
shows a simple Auto
Attendant that uses time-dependent greetings to provide different
messages for different times of the day.
Figure 22 Three Time-dependent Greetings and Main Menu
In Figure 23, the morning greeting starts at 8 a.m. and is active until the
afternoon greeting begins at noon. The evening greeting begins at
6p.m.
The function that you allocate to a button on the keypad remains the
same throughout the day.
Three Greetings, a Main Menu, and a Submenu Figure 23
shows
an example that uses time-dependent greetings, a Main Menu, and a
Submenu.
Main
Menu
Evening
Greeting
6 pm
Afternoon
Greeting
noon
Morning
Greeting
8 am...
“Good morning. Thank you for calling XYZ Corporation. If you know
your party’s extension, you can enter it now. To speak to an operator,
press 0.”
“Good afternoon. Thank you for calling XYZ Corporation. If you know
your party’s extension, you can enter it now. To speak to an operator,
press 0.”
“Good evening. Thank you for calling XYZ Corporation. Our normal
business hours are 8 a.m. to 6 p.m. Monday through Friday. If you kno
w
your party’s extension, you can enter it now.”
“To reach our Sales department, press 3. For Marketing and Public
Relations, press 4. To leave a message in the general mailbox,
press 6. To reach the company directory, press 9.”