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308 CHAPTER 6: NBX MESSAGING
system drops a call when it reaches the time-out value.) To set the
default timeout, click NBX Messaging > Auto Attendant > Menu Tree.
■ Shortcuts — Callers can move to a function without listening to an
entire greeting or prompt. For example, if you call to leave a message
for a person, you can bypass the greeting by pressing the appropriate
shortcut button.
■ Dialing by Extension or Name — A caller can reach a party either
by dialing the person’s extension or by using the telephone key pad to
spell the person’s name. The system plays the announcement of each
person identified as a possible match and asks the caller to pick one.
■ Manual and Automatic Activation — You can activate the Auto
Attendant manually, by pressing the FWD MAIL button on the
Attendant Console. The system also activates automatically, according
to the Business Hours settings (see “
Business Hours” on page 288), or
after an incoming call exceeds a set number of rings. To set the
number of rings, select User Configuration > Users > User Settings >
Call Forward.
■ Routing Calls to Specific Auto Attendants — You can use the dial
plan to map Auto Attendants to specific extensions of analog
telephones. This enables incoming calls to go directly to a specific
Auto Attendant.
■ Voice Application Setup Utility — From the NBX Business
Telephone, you can use the Auto Attendant Voice Application Setup
utility to set up these Auto Attendant features:
■ Button actions
■ Time-dependent greetings and schedule
■ Main menu greeting
■ Administrator’s Auto Attendant password
For more information, see “
Voice Application Setup Utility” on
page 321
.
Adding an Auto
Attendant
The NBX system includes two Auto Attendants: the Default Menu
(extension 500), which handles incoming calls, and the VoiceMail Menu
(extension 501), for employee access to voice mail. These two Attendants
cannot be deleted. The default Auto Attendant processes calls as soon as
you install the system. When you add a new Auto Attendant, you are
adding a “blank” Auto Attendant, which you can configure.