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360 CHAPTER 10: TROUBLESHOOTING
System-level
Troubleshooting
For each symptom listed in Table 78, perform the suggested actions in the
order listed.
WARNING: Before you remove any component, shut down the system
software and then turn off the power to the chassis by removing the
chassis power cord. If the system has two power supplies, remove both
power cords.
Table 78 Troubleshooting Actions
Symptom Possible Cause Suggested Action
Date/time display
on telephones is
wrong, either
incorrect date or
shows random
characters.
A power surge has
corrupted the system
time.
If the display shows incorrect date, use
NBX NetSet to reset the system time. If the
display shows random characters, for
example, 00; 0 #, you must:
1 Disconnect power to the chassis that
holds the Call Processor.
2 Wait 60 seconds.
3 Reconnect power to the system.
4 Use NBX NetSet to enter the correct
date and time.
Problem with
Network Call
Processor battery.
Contact your 3Com NBX Voice -
Authorized Partner.
Your browser
cannot find NBX
NetSet.
No IP connectivity Verify that the computer you are using to
run the browser has network connectivity.
See “Establishing IP Connectivity” in the
NBX Installation Guide.
Routing problems If your local IP environment includes a
proxy server, you might need to
reconfigure your browser parameters to
ignore the proxy server. See the Help for
your browser.