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Chapter 7 Troubleshooting 7-9
Troubleshooting
Message Error Code Cause Action
CHECK PRINTER
(Continued)
The BJ cartridge may
be defective.
Press the Resume button.
Reinstall the BJ cartridge
and try your operation
again.
In either case, if the error
does not clear, try
unplugging the unit. Wait
several minutes, then plug it
back in. Also, try installing a
new BJ Cartridge.
CLEAR PAPER JAM — There is a paper jam. Clear the paper jam (see
page 7-3) and reload paper
in the multi-purpose tray.
Press the Resume button.
COLOR INK EMPTY — The BCI-21 Color BJ
Tank in the BC-21e
Color BJ Cartridge is
empty or its ink may
have dried out.
Clean the BJ Cartridge print
head (see page 6-14). If the
message remains in the LCD
display, replace the BJ tank
(see page 6-22). The unit
will then print automatically
any faxes received in
memory.
CONVERT CLR>B&W — The unit is confirming
that it is all right to
print a color document
in memory with a BC-
20 Black BJ Cartridge
in black & white.
Press the T button to print
the color document in black
& white, or press the #
button to cancel printing.