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Chapter 7 Troubleshooting 7-23
Troubleshooting
Paper Feeding Problems
Paper does not load.
The multi-purpose tray may contain too many sheets.
❑ Make sure the paper stack in the multi-purpose tray does not exceed the paper
limit mark ( ) (see page 2-9).
Paper may not be loaded correctly.
❑ Make sure the paper stack is loaded properly in the multi-purpose tray, and
that the paper guide is adjusted correctly (see page 2-9).
Paper is loaded skewed. (Printing is skewed.)
Paper may not be loaded correctly.
❑ Make sure the paper stack is loaded properly in the multi-purpose tray, and
that the paper guide is adjusted correctly (see page 2-9).
❑ Make sure the right edge of the paper stack is aligned with the right side of the
multi-purpose tray and the paper guide is aligned with the left edge of the
stack.
❑ Make sure the paper exit path is clear.
Multiple sheets load into the unit at the same time.
Paper may not be loaded correctly.
❑ Make sure the paper stack is loaded properly in the multi-purpose tray, and
that the paper guide is adjusted correctly (see page 2-9).
Sheets of paper may be sticking together.
❑ Be sure to fan the paper stack before placing it in the multi-purpose tray (see
page 2-9).
The multi-purpose tray may contain too many sheets.
❑ Make sure the paper stack in the multi-purpose tray does not exceed the paper
limit mark ( ) (see page 2-9).
❑ Do not load more than approximately 100 sheets — 20 lb. (75 g/m2)
paper — of plain paper in the multi-purpose tray.
❑ Do not force the paper stack into the multi-purpose tray.
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