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7-6 Troubleshooting Chapter 7
LCD Messages
The following messages are displayed in the LCD display when the MultiPASS is
performing a function or encounters an error. The error code appears in the
Activity Report.
Message Error Code Cause Action
AUTO REDIAL — The unit is waiting to
redial the other party’s
number because the
line was busy or the
other party did not
answer when you tried
to send the document
Wait for the unit to try
redialing. If that does not
work, wait until the unit
starts to dial the number,
then press the
Stop button
to cancel redialing. Try to
send the document again at
a later time.
BLACK INK EMPTY — The BCI-21 Black BJ
tank in the BC-21e
Color BJ cartridge is
empty or its ink may
have dried out.
Clean the BJ cartridge print
head (see page 6-14). If the
message remains in the LCD
display, replace the BJ tank
(see page 6-22). The unit
will then print automatically
any faxes received in
memory.
BUSY/NO SIGNAL #005/018 The telephone number
you dialed is busy.
Try sending the document
at a later time.
The fax number dialed
was incorrect.
Check the fax number and
dial again.
The other party’s fax
machine is not
working.
Contact the other party and
have them check their fax
machine.