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Chapter 7 Troubleshooting 7-11
Troubleshooting
Message Error Code Cause Action
HANG UP PHONE — The handset of the
telephone or extension
phone is off hook.
Place the handset properly
in its cradle.
INSTALL BC-21e — You tried to make color
copies with a BC-20
Black BJ Cartridge
installed.
Remove the BC-20 Black BJ
Cartridge and install the
BC-21e Color BJ Cartridge
(see page 6-16).
You tried to print a
received color fax with
a BC-20 Black or BC-
22e Photo BJ Cartridge
installed.
Remove the BC-20 Black or
BC-22e Photo BJ Cartridge
and install the BC-21e Color
BJ Cartridge (see page 6-
16). You can also convert a
received color fax in
memory to black & white
and print the fax with a BC-
20 Black BJ Cartridge (see
page 4-20).
INSTALL BC21e/20 — You tried to make black
& white copies with a
BC-22e Photo BJ
Cartridge installed.
Remove the BC-22e Photo
BJ Cartridge and install the
BC-21e Color or BC-20
Black BJ Cartridge (see
page 6-16).