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7-32 Troubleshooting Chapter 7
General Problems
The MultiPASS has no power.
The power cord may not be plugged in securely.
❑ Check that the power cord is plugged securely into the unit and into the wall
outlet. If the unit is plugged into a power strip, make sure the power strip is
plugged in and turned on.
The power cord may not be supplying power.
❑ Check the power cord by substituting another, or by using a voltmeter to test it
for continuity.
The MultiPASS will not print reports.
The MultiPASS may have the BC-21e Color BJ Cartridge installed, and its black
BJ tank may be empty.
❑ Replace the black BJ tank (see page 6-22).
The MultiPASS may have a BC-22e Photo BJ Cartridge installed.
❑ The MultiPASS cannot print reports while a BC-22e Photo BJ Cartridge is
installed. Replace the BJ cartridge with the BC-21e Color BJ Cartridge or a
BC-20 Black BJ Cartridge (see page 6-16).
Nothing appears in the LCD display.
The power cord may not be plugged in securely.
❑ Check that the power cord is plugged securely into the unit and into the wall
outlet. If the unit is plugged into a power strip, make sure the power strip is
plugged in and turned on. If the display remains blank, unplug the MultiPASS,
wait five seconds, then plug it in again.