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7-18 Troubleshooting Chapter 7
The printout curls.
Your page may include a large amount of ink.
❑ Leave the page in the output tray for 30 to 60 seconds to allow the ink to dry.
Then remove the page being careful not to touch the document tray (if it is
open). Allow the page to dry further, then roll it in the opposite direction of
the curl. (Should you dirty the document tray when removing the page, wipe
it clean with a clean, soft, lint-free cloth moistened with water or diluted
dishwashing detergent solution.)
Your Macintosh indicates a device time-out.
A device time-out occurs when the Macintosh sends data to the MultiPASS, but
the unit does not respond. The MultiPASS may be unplugged, not connected to
the Macintosh, or have a paper jam.
❑ Make sure the MultiPASS is plugged in, and that its USB-to-Parallel cable is
securely attached to the unit and to the Macintosh. Clear any paper jams (see
page 7-3), and make sure paper is loaded properly in the multi-purpose tray
(see page page 2-11).
Print Quality Problems
The print quality is not what you expect; print is not clear, is splashed, has missing dots
or white streaks.
The paper you are using may not be supported by the unit.
❑ Make sure you are using the recommended paper (see page A-3).
You may be printing on the wrong side of the paper.
❑ Some papers have a “right” side for printing. If the print quality is not as clear
as you would like it to be, try turning the paper over and printing on the other
side.
The nozzles on the BJ cartridge print head may be clogged.
❑ Print the nozzle check to check the BJ cartridge print head (see page 6-13).
Perform the BJ cartridge print head cleaning procedure if necessary (see
page 6-14).