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Chapter 7 Troubleshooting 7-15
Troubleshooting
Printing Problems
The Alarm light comes on and the unit beeps while printing.
The unit may have a paper jam.
❑ Clear the paper jam (see page 7-3).
❑ If the unit has no paper jam, unplug it, wait five seconds, then plug it in again.
If the problem is fixed, the Alarm light will turn off, the BJ cartridge will move
to its home position on the right side of the unit, and the LCD display will
return to standby mode. If the Alarm light remains lit, call the Canon
Customer Care Center (see page 1-9).
Data from the Macintosh is not printed.
The power cord may not be plugged in securely.
❑ Check that the power cord is plugged securely into the unit and into the wall
outlet. If the unit is plugged into a power strip, make sure the power strip is
plugged in and turned on.
The USB-to-Parallel cable may not be securely connected to the MultiPASS and
the Macintosh.
❑ Check the USB-to-Parallel cable connection.
The USB-to-Parallel cable may not be the correct type.
❑ Make sure the cable is the one provided with your MultiPASS. Other USB-to-
Parallel cables may not work.
The unit may have been plugged in or the Macintosh may have been turned on
when you connected the USB-to-Parallel cable.
❑ Unplug the unit and turn off the Macintosh. Plug the unit back in and turn the
Macintosh back on again.
The orange tape may not be removed from the BJ cartridge.
❑ Be sure to remove the orange tape from the BJ cartridge before you install it
(see page 6-22).
The BJ cartridge or a BJ tank may not be installed properly.
❑ Make sure the BJ cartridge and the BJ tank(s) are installed properly (see
page 6-22).