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7-14 Troubleshooting Chapter 7
Message Error Code Cause Action
PUT IN CARTRIDGE — The BJ cartridge is not
installed correctly.
Make sure the BJ cartridge is
installed correctly and the
blue cartridge lock lever is
down.
The BJ cartridge is not
installed.
Install a BJ cartridge.
REC’D IN MEMORY — The unit received the
fax in memory because
paper or ink ran out, a
paper jam occurred, or
the wrong BJ cartridge
was installed.
Add paper to the multi-
purpose tray, change the BJ
cartridge or BJ tank, clear
the paper jam, or install the
correct BJ cartridge.
START AGAIN — An error has occurred
in the phone line or in
the system.
Start the procedure again
from the beginning.
TRY AGAIN IN B/W #085 You tried faxing a color
document to a machine
that does not support
color faxing.
Try sending again in black &
white (see page 4-2).
TX/RX CANCELLED — You pressed the
Stop
button to cancel the
transmission.
Try sending again.
TX/RX NO. nnnn — When the unit sends or
receives a fax, it assigns
it a unique
identification number
(nnnn).
Write the number down if
you will need it later.
WAIT COOLING — During printing, the BJ
cartridge print head
may have become too
hot.
Allow the unit to cool down.
The unit will resume
printing when it has cooled
down.