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7-30 Troubleshooting Chapter 7
Errors occur frequently while receiving.
The telephone lines may be in poor condition, or you may have a bad
connection.
❑ Lower the reception speed. (If you are using the Fax Setup Utility, see the
MultiPASS Desktop Manager Software Guide. If you are using the operation
panel, see the Standalone Fax Manual.)
Telephone Problems
You cannot dial.
The telephone line may not be connected properly.
❑ Make sure the telephone line is connected properly to the MultiPASS.
The unit may not be getting power.
❑ Make sure the power cord is connected to the MultiPASS and to an AC outlet
(see your Quick Start Guide). Make sure the AC outlet has power.
The MultiPASS may not be set for the type of telephone line in use (pulse/tone).
❑ If you have a pulse line, make sure the MultiPASS is set for pulse dialing. (If
you are using the Fax Setup Utility, see the online MultiPASS Desktop Manager
Software Guide. If you are using the operation panel, see the online Standalone
Fax Manual.)
The phone disconnects while you are talking.
The power cord may not be plugged in securely.
❑ Check that the power cord is plugged securely into the unit and into the wall
outlet. If the unit is plugged into a power strip, make sure the power strip is
plugged in and turned on.