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7-28 Troubleshooting Chapter 7
The MultiPASS does not switch automatically between telephone and fax reception.
The MultiPASS may not be set to switch automatically between telephone and
fax reception.
❑ For the MultiPASS to switch automatically, the receive mode must be set to
Fax/Tel Mode or ANS.MACHINE MODE. If you have set ANS.MACHINE
MODE, confirm that an answering machine is connected to the MultiPASS
and that it is turned on with an outgoing message properly recorded.
An error may have occurred during reception.
❑ Check the LCD display for an error message (see page 7-6).
❑ Print an activity report and check for an error. (If you are using the Fax Setup
Utility, see the MultiPASS Desktop Manager Software Guide. If you are using
the operation panel, see the Standalone Fax Manual.)
The multi-purpose tray may be empty.
❑ Make sure paper is loaded in the multi-purpose tray (see page 2-9).
The sending fax machine may not send the CNG signal that tells the MultiPASS
that the incoming signal is a fax.
❑ Some fax machines cannot send the CNG signal that tells your MultiPASS the
incoming signal is from a fax machine. In such cases, you will have to receive
the fax manually.
Cannot receive a document manually.
You may have disconnected the call by pressing the Start/Scan button or dialing
the remote receiving ID for remote receiving after hanging up the handset of the
telephone or extension phone.
❑ Always press the Start/Scan button or dial the remote receiving ID before
hanging up the handset. Otherwise you will disconnect the call.
Print quality is poor.
You may not be using the correct type of paper.
❑ Make sure you are using paper that meets the paper requirements for the unit
(see page 2-16).
The BJ cartridge print head may need cleaning.
❑ Clean the BJ cartridge print head (see page page 6-14).