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Chapter 7 Troubleshooting 7-31
Troubleshooting
Copying Problems
The MultiPASS will not make a copy.
A BJ tank in the BC-21e Color BJ Cartridge may be empty.
❑ Replace empty BJ tanks as necessary (see page 6-22).
You may be trying to make copies with the incorrect BJ cartridge installed in
the unit.
❑ The MultiPASS cannot make copies in black & white while the BC-22e Photo
BJ Cartridge is installed. Replace the BJ cartridge with the BC-21e Color BJ
Cartridge or a BC-20 Black BJ Cartridge.
❑ The MultiPASS cannot make copies in color while a BC-20 Black BJ Cartridge
is installed. Replace the BJ cartridge with the BC-21e Color BJ Cartridge or if
you want to copy using photo ink, replace the BJ cartridge with a BC-22e
Photo BJ Cartridge.
The handset of the telephone or extension phone may be off hook.
❑ Make sure the handset is in its cradle.
The document may not have been fed correctly into the ADF.
❑ Remove the document, stack it if necessary, and feed it into the ADF correctly
(see page 3-6).
❑ Make sure the operation panel is closed.
❑ Check that the document feed lever is set for the type of document you are
copying (see page 3-5).
The BJ cartridge or a BJ tank may not be installed properly.
❑ Make sure the BJ cartridge and the BJ tank(s) are installed properly (see
page 6-22).
The MultiPASS may not be operating properly.
❑ Try to print a document from your Macintosh.
MEMORY FULL appears in the LCD display when making multiple copies.
The MultiPASS memory is full.
❑ Print out any faxes stored in memory (see page 4-20), then start again.