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Chapter 7 Troubleshooting 7-7
Troubleshooting
Message Error Code Cause Action
BUSY/NO SIGNAL
(Continued)
The other party is not
using a G3 fax machine.
Contact the other party and
ask them to send or receive
the document using a G3 fax
machine.
The touch tone/rotary
pulse setting on your
unit is incorrect.
The receiving fax
machine did not
answer within 55
seconds.
Set your unit to the setting
that matches your telephone
line.
(See the MultiPASS Desktop
Manager Software Guide or
the Standalone Fax Manual.)
CALLING — The unit is calling the
other party’s fax line
Contact the other party and
have them check their fax
machine. You can try to
send the document
manually (see page 4-8). For
an overseas call, add pauses
to the registered number
(see page 4-25)
If you want to cancel the
transmission, press the Stop
button.
CARTRIDGE JAMMED — The cartridge holder
cannot move. This is
normally due to a paper
jam.
Clear the paper jam or
whatever is obstructing the
cartridge holder and then
press the Resume button.
Do not attempt to move the
cartridge holder manually.