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7-2 Troubleshooting Chapter 7
If You Cannot Solve the Problem
If you have a problem with your MultiPASS and you cannot resolve it by referring
to the information in this chapter, contact your local authorized Canon dealer sales
or service representative.
Canon’s support personnel are trained in the technical support of Canon’s
products and should be able to help you with your problem.
If you need to contact Canon directly, make sure you have the following
information:
❑ Product name
MultiPASS C545
❑ Serial number
The serial number is located on the label on the back of the unit.
❑ MultiPASS Desktop Manager software version number
In the MultiPASS Desktop Manager folder on your hard drive, click on the
ScanTastic icon, or, in the Extensions folder, click the MultiPASS C545 printer
driver icon. Choose Get Info from the File menu.
Attempting to repair the MultiPASS yourself may void the limited warranty as to
that repair. See the limited warranty card for details.
If the MultiPASS makes strange noises, emits smoke or strange smells, unplug
it immediately and call the Canon Customer Care Center (see page 1-9). Do not
attempt to disassemble or repair the unit yourself.
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