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Chapter 7 Troubleshooting 7-29
Troubleshooting
The sending fax machine may not be functioning properly.
❑ The sending fax machine usually determines the fax’s quality. Call the sender
and have them make sure the top cover and scanning glass on their fax
machine are clean.
Error Correction Mode (ECM) may be disabled.
❑ Make sure ECM is on. (If you are using the Fax Setup Utility, see the
MultiPASS Desktop Manager Software Guide. If you are using the operation
panel, see the Standalone Fax Manual.)
Faxes do not print.
The orange tape may not be removed from the BJ cartridge.
❑ Be sure to remove the orange tape from the BJ cartridge before you install it
see page 6-19).
The BJ cartridge or a BJ tank may not be installed properly.
❑ Make sure the BJ cartridge and the BJ tank(s) are installed properly (see
page 6-22).
The BJ cartridge print head may need cleaning.
❑ Clean the BJ cartridge print head (see page 6-14).
The BJ cartridge or the BJ tank(s) may need to be replaced.
❑ Replace the BJ cartridge or the BJ tank(s) (see page 6-16 and page 6-22).
Fax images print blotched or uneven.
The telephone lines may be in poor condition, or you may have a bad
connection.
❑ Error Correction Mode (ECM) sending/receiving should eliminate such
problems. However, if the telephone lines are in poor condition, you may have
to try again.
The sending fax machine may not be functioning properly.
❑ The sending fax machine usually determines the fax’s quality. Call the sender
and have them make sure the top cover and scanning glass on their fax
machine are clean.