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7-16 Troubleshooting Chapter 7
The BJ cartridge print head may need cleaning.
❑ Clean the BJ cartridge print head (see page 6-16).
The BJ cartridge or the BJ tank(s) may need to be replaced.
❑ Replace the BJ cartridge or the BJ tank(s) (see pages 7-16 and 7-22).
The application you are printing from may not be set up properly.
❑ Check the Macintosh and the application to make sure they are configured
correctly.
❑ Make sure the MultiPASS C545 is the printer selected in the Chooser.
The MultiPASS may not be set as the default printer or the selected printer.
❑ Make sure the MultiPASS C545 USB printer driver is selected in the Chooser.
The printer driver may be configured with the wrong port.
❑ Make sure the MultiPASS C545 USB printer driver is selected in the Chooser.
The BJ cartridge moves, but ink does not appear.
The orange tape may not be removed from the BJ cartridge.
❑ Be sure to remove the orange tape from the BJ cartridge before you install it
(see page 6-19).
The BJ cartridge or a BJ tank may not be installed properly.
❑ Make sure the BJ cartridge and the BJ tank(s) are installed properly (see
page 6-16 and page 6-22).
The nozzles on the BJ cartridge print head may be clogged.
❑ Print the nozzle check to check the BJ cartridge print head (see page 7-13).
Perform the BJ cartridge print head cleaning procedure if necessary (see page
7-14).
A BJ tank in the BC-21e Color BJ cartridge may be empty.
❑ Replace empty BJ tanks as necessary (see page 7-22).
The printed output is not what you expected.
There may be a communication problem between the MultiPASS and your
Macintosh.
❑ Make sure the Macintosh and the application are configured correctly for
communicating with the MultiPASS.
The USB-to-Parallel cable may not be securely connected to the MultiPASS and
the Macintosh
❑ Check the USB-to-Parallel cable connection.