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7-24 Troubleshooting Chapter 7
Different types of paper may be loaded in the multi-purpose tray.
❑ Load just one type of paper.
❑ Make sure you are loading paper that meets the paper requirements for the
unit (see page 2-2).
Transparencies do not feed correctly.
The transparencies may not be loaded correctly.
❑ Make sure you load no more than 50 sheets of transparencies in the multi-
purpose tray.
Repeated paper jams occur.
The paper you are using may be causing the jams.
❑ Be sure to fan the paper stack before loading it in the multi-purpose tray (see
page 2-12). This keeps the sheets of paper from sticking together.
❑ Check that the paper you are using and your printing environment are within
the specifications of the unit (seepage 2-2).
Envelopes do not load.
Envelopes may not be loaded correctly.
❑ Make sure the envelopes are loaded correctly (see page 2-14).
❑ Make sure there are no more than 10 envelopes in the multi-purpose tray.
You may need to choose the envelope setting in your printer driver.
❑ Make sure you select the correct envelope size in the Media Type setting in the
printer driver’s Page Setup dialog (see page 2-4 in the MultiPASS Desktop
Manager Software Guide).
The envelopes you are using may not meet the requirements for the unit.
❑ Envelopes must be U.S. Commercial No. 10 or European DL envelopes.